Furniture Care

Sleepset and Mattress Care

These are basic guidelines to the care and well-being of your new bed or mattress, which if followed will enhance the life and quality of your new bed or mattress.
Click here for our mattress Guarantee's and warranties



  • Do rotate your mattress frequently, every 2 weeks in the first three months and every 2 months thereafter.
  • Do carry your mattress flat.
  • Do ensure that your bedroom and bed are regularly aired.
  • Do keep your bedding clean, we recommend the use of a mattress protector.


  • Don't bend the mattress.
  • Don't allow anyone to jump on the bed. 


  • Do protect from direct sunlight.
  • Do vacuum regularly using low suction.
  • Do treat spills and stains as soon as possible by patting with a damp cloth.
  • Don't saturate fabric with water or cleaning liquid.
  • Don't use dishwashing or laundry detergent.
  • Don't scrub with a stiff brush.


Body impressions are normal and will occur on this mattress

Using a matching foundation built to provide proper support and durability. Putting a new mattress on an old box spring has two drawbacks:

  • The feeling you bought in the store won’t be there when you get it home.
  • Your new mattress will probably sag or wear sooner. Therefore, your bed won’t perform as well, and influencing the life of mattress.
  • Your new Mattress is not fire-Proof.


  • DO rotate your mattress as needed, this will promote even wear.
  • DO use an appropriate frame and center support on Queen- and King-size sets to ensure validation of your warranty.
  • DO let your new sleep set “air” upon removal from its plastic packaging. Discard the plastic wrapping on your mattress as soon as possible; a child or pet can become entangled and suffocate.
  • DO keep your bedding clean and use a mattress pad. stains, soiling, fluid penetration or other signs of abuse may void the warranty and make your bedding ineligible for repair or replacement.
  • DO replace the foundation when purchasing a new mattress to provide the proper support for your new mattress.
  • DO carry your mattress upright on its side. it is easier to handle and less likely to damage the mattress. if you need to store your mattress for an extended period, please store it flat
  • DO promptly dispose of old mattresses to avoid a fire hazard.
  • DO keep matches and lighters away from children.
  • DO keep space heaters away from your bed or other flammable items. follow all manufacturer’s instructions and warnings.
  • DON’T throw out you store receipts or warranty card as this has the identification needed to establish your warranty rights.
  • DON’T bend excessively or jump on your mattress under any circumstances. such treatment may damage the mattress or boxspring.
  • DON’T use cleaning fluids on your mattress.  the chemicals may damage some of the materials.
  • DON’T allow your mattress to get wet. Any liquids, water or other fluids may damage upholstery causing materials to compress. We recommend that you protect your mattress from water and other liquids with a water proof mattress pad.
  • DON’T lift your mattress by the handles (if included). Handles are designed to position the mattress only.
  • DON’T smoke in bed. this is a common cause of fatal fires.
  • DON’T use candles on or around your bed.
  • DON’T run electrical cords under your bed or trap them against a wall. avoid placing lamps where they can fall on the bed.

 To facilitate any future customer service or warranty inquiries, please keep all tags on your bedding and the sales receipt from your dealer.


Please note we recommend professional Cleaning Only.

Lacquered, Oiled and/or Waxed Timber Furniture

To maintain your furniture in its original new condition we recommend that you keep to the following simple rules:

  • Use heat resistant place mats for hot beverages and food. (Lacquers are not heat proof).
  • If you can hold it in your hand it's safe to put on the lacquered surface
  • Mop up any spills with a damp cloth as soon as practicable to prevent possible impairment of the finish.
  • Dust with a damp soft cloth.
  • If your timber surface has light scratches or gouges in it, we recommend the use of a Touch Up Pen and/or Maxwax to disguise the scratch (available from any of our Furniture Tree stores)
  • For major damage, please consult a furniture restoration specialist.

Click here for MaxWax info or a half price voucher

Click here to download a PDF MaxWax brochure. 306 KB PDF

We recommend:

We recommend that you use ‘Maxwax' * when the timber loses its “glow” and appears dull.

* Maxwax is a unique blend of food grade waxes taken up in a mild non-aromatic solvent. The formulation is specifically designed to penetrate porous surfaces (such as wood), whilst leaving a thin wax film on the surface. This not only nourishes the wood like an oil, but also leaves a wax lustre to the surface which can be buffed up to a healthy sheen.

  • Furniture in hot or sunny environments or in extremes of temperature or humidity will require more care.
  • We recommend that you use ‘Maxwax' * to enhance it's appearance.
  • We recommend that you do not use furniture polishes that contain Silicone as contamination may occur resulting in difficult repair methods.
  • By adhering to these recommendations the durability of the finish of your furniture will be enhanced.
  • Fluctuating temperatures can stress timber furniture and cause splitting.
  • If you have a humid environment check for mould from time to time and clean off to avoid the spoors from developing.

Painted Fibreboard and Foil Veneer Furniture

  • Mop up liquid spills as soon as they occur as joins and unsealed ends are ideal spots for water to be absorbed into the timber which leads to delamination of the paint and foil veneer.
  • The surface may be wiped with clean soapy water or proprietary cleaners such as ‘Handy Andy' or ‘Multi' can be used, however do not leave concentrated amounts of these cleaners on the surface for extended periods. Abrasive cleaners are not recommended as these will wear into the surface and leave a mark.
  • Do not use strong solvents. Methylated spirits may be used with discretion, however, as a general rule it is best to assume solvents and painted or foil veneer surfaces do not mix.
  • Do not use sharp objects on the surface. As the paint or foil veneer is only a thin film of resin over the fibreboard, your furniture is not intended to withstand use as a craft cutting board!