Help & FAQ

 

Do you have assembly instructions?

 

What kind of furniture do you have?

We specialize in timber furniture and bedding for every room in your home, always the right price.

  • Great ranges of timber bedroom furniture in new pine, recycled pine, Oak and other timbers as well as timber looks, white and other colours. Purchase as suites or separately.
  • Very comfortable mattresses and bedsets at very affordable prices
  • Dining furniture which can be purchased separately or as suites. Fixed tops and extension tables in rectangular, square, oval and round with many chair styles.
  • An amazing range of bookcases in a myriad of sizes and stain finishes.
  • Units to store your home theatre components and TV.
  • A really good range of occasional furniture - coffee tables, side tables, wine racks, coat stands, and many more.

 

Do you offer value for Money?

We sure do. We have a huge range you can choose from to suit just about any budget. We offer great products at great prices.

 

Can I have a discount?

  • Buy 4 or more individual furniture items – get 10% discount
  • Buy 3 or more individual furniture items – get 7.5% discount
  • Buy 2 or more individual furniture items – get 5% discount

N.B.Excludes already discounted and Sale product  (including Suites and Packages) and non-furniture items like delivery charges, furniture care items, hardware, etc.


What kind of Guarantee do you have?

We, a New Zealand owned business, guarantee our products for 5 years, and fabric for 1 year.
We now offer a limited 10 year warranty on our mattresses.

See here for our terms and conditions

See here for our Guarantees & Warranties

Returns Policy

We understand shopping online is a little different so we offer a no questions asked 14 day exchange policy - either take the goods back in to your local store, or we can quote a freight charge to return them to our warehouse in Palmerston North.  Goods must be in original condition and accompanied by a valid receipt.  You will be offered an exchange or gift card based on the value paid at the time of purchase.

Furniture Tree guarantees to repair or replace any product with a manufacturing or material defect for a period of five years (fabric one year) from date of purchase.  This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.  The warranty does not cover products used for commercial purposes. Your furniture must be cared for in accordance with our care instructions.

This warranty is in addition to the rights granted by the Consumer Guarantees and Fair Trading Act 1993.

Please ensure that you keep your receipt in order to validate your warranty.

For claims within New Zealand contact us on ph. 0800 22 22 10.

Please note that if the problem is minor, and can be fixed, Furniture Tree can choose to either repair, replace or refund.   Read your rights here

 

Do you deliver?

We use reliable local removal contracting companies to do this for you. We can quote a price depending on the size and quantity of goods supplied and can service most locations in New Zealand.

Standard freight

This budget option is a service that might take 2 to 4 weeks to arrive at most North Island main centres and 3 to 6 weeks to South island locations. Very isolated locations cannot always be serviced and we may need to arrange delivery to your nearest main centre. You may need to assist the driver to unload your furniture. We will advise which carrier we are using for your job, as well as your job number and the carriers contact details so that you can track your delivery.

Premium Freight

Our premium service uses large reliable New Zealand freight companies who have regular runs to all the main centres in New Zealand. Depending on your distance from our main Palmerston North warehouse your furniture should arrive within 1 to 2 weeks in the North Island and 2 – 3 weeks in the South Island. Our carrier of choice for this premium service is Conroy Removals, but we will choose the best carrier for your location. Very isolated locations cannot always be serviced and we may need to arrange delivery to your nearest main centre. We will advise which carrier we are using for your job, as well as your job number and the carriers contact details so that you can track your delivery.

Courier

We use Fastway Couriers for this service. They have good coverage throughout New Zealand, though some rural locations may not be serviced. We will advise your tracking information and how you can access that.

 

Do you have a Lay By system?

Yes we do. Our term is 3 months. We require you to pay a 25% deposit. We do not have any fees for this service unless you cancel or do not pay your instalments on time.

 

Do you offer Interest Free Credit Terms?

Yes - No Deposit Interest Free Terms are available:

  • Spend over $250    -  6 Months Interest Free
  • Spend over $1000 - 12 Months Interest Free
  • Spend over $2000 - 24 Months Interest Free

You can choose to use Gem Visa, GE Creditline, Q Card or Gilrose Finance. We offer Interest Free all year, except for some heavily discounted items and during Sale promotions.

Establishment, Application & Annual fee may apply.

We can tailor a longer period with an interest free term included.

You can apply for credit online HERE

 

Is Furniture Tree New Zealand Owned?

Yes – for more than 30 years.  We stock New Zealand made furniture and also a good selection of imported Furniture.  We are 100% New Zealand Owned.  We have our own warehouses filled with product we source ourselves for immediate delivery.


Do You have a pleasant Shopping Atmosphere?

Absolutely. We have friendly helpful in-store staff who are just waiting to assist you.

Contact your nearest store HERE