Return Policy

We understand shopping online is a little different so we offer a no questions asked 30 day exchange policy - either take the goods back in to your local store, or we can quote a freight charge to return them to our warehouse in Palmerston North.  Goods must be in original condition and accompanied by a valid receipt.  You will be offered an exchange or gift card based on the value paid at the time of purchase.

Furniture Tree guarantees to repair or replace any product with a manufacturing or material defect for a period of five years (fabric one year) from date of purchase.  We also offer a conditional 10 year warranty on mattresses.   This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.  The warranty does not cover products used for commercial purposes. Your furniture must be cared for in accordance with our CARE INSTRUCTIONS.

This warranty is in addition to the rights granted by the Consumer Guarantees and Fair Trading Act 1993.

Please ensure that you keep your receipt in order to validate your warranty.

For claims within New Zealand contact us on ph. 0800 22 22 10.

      Please note that if the problem is minor, and can be fixed, Furniture Tree can choose to either repair, replace or refund.   Read your rights HERE

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